Refunds, Exchanges and Warranties

• How do I return a product purchased online?
• What if I receive damaged goods?
• What is your instore returns policy?
• Can I get a refund?
• Do my goods have a Warranty?

How do I return a product purchased online?

Firstly, contact us on 09-4795545 to see if you are permitted to return a product. If you just send the goods back without any explanation of valid reason (as per Consumer Guarantees Act) the return will not be accepted. However, we understand purchasing online is different to purchasing in store, which is why we are happy to discuss any situation that may arise. The item must be returned in its original condition with packaging and invoice.  

Products purchased online can be brought into Buywright’s retail store, or send it back to us via Courier at your own cost – if necessary, arrangements can be made with our Customer Care team on 09-4795545. 

Exclusions: Products below are excluded from this policy, except where they are deemed faulty under the terms of the NZCGA:

- Sealed electronic and solid state components: coils, processor boards, switches etc.
- Any product that has had Fuel and Oil added after destination.
- ‘Special Items Bought In’ (see our policy)

Buywright accepts no consequential damages or costs whatsoever with regard to lack of satisfaction or failure of goods.

What if I receive damaged goods?

If you do receive a damaged item, please contact us on 0800 806 608 immediately or within 2 days of receiving your goods. We will advise you of the steps to take from there. Please note that if you sign for acceptance from the delivery company, freight forwarder, courier company, "in good condition" then we are unable to accept any claim for shipping damage from the carrier. We urge you to check items before signing for them as the freight company will not permit claim for damaged goods if accepted un-inspected.

 
What is your returns policy?

Returns of any goods, spare parts, machinery or accessories will solely be accepted at the discretion of Buywright. Just because you have changed your mind, we will not accept returns. Our decision will be based on the consumer rights under the Government stated Consumer Guarantees Act. Unauthorized returns will not be refunded. If you have made a mistake in your ordering we are more than happy to assist where we can, unless the items provided have been used, have been specially procured, or have been damaged in any way. We may offer, at our discretion, an EXCHANGE or STORE CREDIT note. Returns after 7 days of purchase will not be accepted. Buywright accepts no consequential damages or costs whatsoever with regard to failure of goods.

Exclusions: Products below are excluded from our returns and exchange policy, except where they are deemed faulty under the NZCGA:

• Sealed electronic and solid state components: e.g. coils, processor boards, switches etc.
• Batteries, fuels and oils 
• Any product that has had Fuel and Oil added after arriving at its destination.
• Any product that has been operated in the field.
• Any ‘Special Items Bought In’ (See our policy)

Can I get a Refund?

Refunds will only be issued at the discretion of Buywright or in line with the NZ Consumer Guarantees Act (NZCGA). Buywright will not credit freight charges as part of any refund, exchange or credit note. Buywright will not accept any freight forward charge without written consent prior to product being freight forward returned. Buywright accepts no consequential damages or costs whatsoever with regard to failure or dissatisfaction of goods.

Do my goods have a Warranty?

Under the NZCGA, all finished goods have a limited warranty. For warranty claims, please contact us directly to establish the nature of your concern – this must be done prior to committing to any other service centre. All warranty repairs are strictly on a “return to base” term and in line with the items manufacturer’s written warranty policies. If the goods cannot be reasonably returned to base, we reserve the right to nominate an alternative service centre if this proves necessary. If you have any queries, please contact us.

To help determine a possible warranty claim, the following will not be covered under warranty:

• Damage caused after taking ownership
• Failure due to incorrect fuel or oil mix
• Non-authorised modifications, misuse or abuse
• Faded paint or discoloration will not be covered
• Fair wear and tear, or consumable items and other attachments
• Using the product outside its engineering capabilities
• Failure to use common sense
• Failure to adhere to the manufacturer’s operating instructions
• The excuse of "no one told me" is not adequate reason

Simply, if your problem is a genuine manufacturers or distributors factory defect, embodied prior to you taking ownership, or is covered under the NZCGA, a warranty claim is never an issue.